Request account and data deletion

How to request deletion

1. Choose the email button for the app/account role you want deleted.
2. Include the registered mobile number and account role. Partners should also include the business name, if one is registered.
3. If the same mobile number has both roles, state whether the request is for Customer, Partner, or both accounts.
4. Send the email from a contact address you can access. Support will use a registered contact channel or other reasonable account information to verify that the request is authorized.

Delete a SlotKaro customer account

Use this request for the SlotKaro customer app or customer web account.

Customer support: support@slotkaro.com

Delete a SlotKaro Partner account

Use this request for the SlotKaro Partner app or partner web account.

Partner support: partner@slotkaro.com

Data deleted or de-identified

After the requester is verified, we delete or de-identify data that is no longer needed to operate the account or meet a legal requirement. Depending on the account role, this normally includes:

• the active customer or partner account, profile and authentication sessions;
• customer profile details and account-linked preferences;
• partner public business profile/content, menu images, services, staff and availability data that no longer needs to remain published or retained;
• reviews, support content and account links where they can be deleted or de-identified without affecting records that must lawfully be retained.

Deleting an account prevents future use of that account. It does not automatically cancel a service already being provided or resolve an open payment, refund, dispute or legal matter.

Data that may be retained

We may retain only the records reasonably required for legal, tax, accounting, reconciliation, fraud/security, audit, chargeback, dispute or claims purposes. These may include limited booking and status history, subscription/payment references, invoices, no-show or abuse records, security logs, and partner verification or e-sign workflow records.

If a partner used a hosted CaseDocker verification flow, CaseDocker may also retain provider-held verification data under its own policy and legal obligations. We can assist with directing a verified request, but we cannot promise deletion of data another organization is legally required to keep.

Retained records are not used to keep the deleted account active and are kept only for the applicable purpose and period.

Verification and timing

1. We normally acknowledge a request within 48 hours.
2. Support verifies the requester to prevent unauthorized deletion.
3. We aim to complete a verified request within 30 days, unless additional time or retention is permitted or required by applicable law.
4. We send a confirmation when the active-account deletion process is complete.