This Privacy Policy ("Policy") is issued by SlotKaro Technologies Private Limited ("SlotKaro", "we", "us", "our"), a company incorporated under the Companies Act, 2013, and describes how we handle the personal data of customers and visitors ("you", "your") who use the SlotKaro platform (website slotkaro.com and any future mobile application) (the "Platform"). This Policy is an electronic record under the Information Technology Act, 2000, and is published in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the Digital Personal Data Protection Act, 2023 ("DPDP Act"). It should be read together with our Terms & Conditions.
For the purposes of the DPDP Act, SlotKaro is the "Data Fiduciary" that determines the purpose and means of processing your personal data, and you are the "Data Principal".
| Data | When / why we collect it |
|---|---|
| Mobile number | To register you, verify your identity via OTP, and send booking-related notifications. |
| Name (if provided) | To personalise your account and identify your bookings at the salon. |
| Booking details | Salon selected, service, date, time slot, and preferred payment mode you indicate at booking. |
| Communications | Messages, queries, feedback, ratings or reviews you send to us or post on the Platform. |
SlotKaro does not currently collect or store your card numbers, bank details or UPI credentials, because we do not process online payments — you pay the salon directly. We do not knowingly collect sensitive personal data (such as health, biometric or financial account data) beyond what is described above.
We use your personal data only for lawful purposes connected with providing the Service, namely to:
We will seek your separate consent before using your contact details to send promotional or marketing messages, and you can opt out of such messages at any time.
Under the DPDP Act, we process your personal data on the basis of the consent you give when you register or make a booking, and for "certain legitimate uses" permitted by law (such as providing a service you have requested, complying with legal obligations, and responding to emergencies). You may withdraw your consent at any time (see Section 8, Your Rights). Withdrawing consent will not affect processing already carried out, and may mean we can no longer provide certain features of the Service.
We use one-time passwords (OTPs) delivered by SMS to verify your mobile number and, for certain bookings, to confirm your appointment at the salon. OTP and transactional SMS are sent through a third-party communications provider on our behalf (see Section 5). These messages are part of the Service and are sent on a best-effort basis; delivery may occasionally be delayed or fail due to factors beyond our control.
We do not sell your personal data. We share it only as necessary to run the Service and as described below:
We keep your personal data only for as long as necessary to provide the Service, maintain your account, comply with our legal, tax and regulatory obligations, and resolve disputes. When your data is no longer required for these purposes — for example, if you delete your account and no legal obligation requires us to retain it — we will erase it or anonymise it. Server logs are retained for a limited period for security and diagnostic purposes.
We implement reasonable security practices and procedures to protect your data, including transport encryption (HTTPS), hashed/secured credentials, access controls, and restricting access to personal data to authorised personnel. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account and OTP confidential and for not sharing them with anyone.
In the event of a personal-data breach, we will notify the Data Protection Board of India and affected users as required under the DPDP Act.
Subject to applicable law, you have the right to:
To exercise any of these rights, contact us at support@slotkaro.com from your registered mobile number/email. We may need to verify your identity before acting on your request.
The Platform is intended for users aged 18 and above. We do not knowingly collect personal data of children (persons under 18) without the verifiable consent of a parent or legal guardian, as required by the DPDP Act. If you believe a child has provided us data without such consent, please contact us and we will take steps to delete it.
We use strictly necessary cookies to keep you signed in and to keep the Platform secure, and we may use analytics cookies to understand and improve how the Platform is used. You can control or delete cookies through your browser settings; however, disabling essential cookies may prevent parts of the Platform (such as login) from working.
The Platform may contain links to third-party websites or services (for example, a Partner's own page or a messaging service). This Policy does not apply to those third parties, and we are not responsible for their privacy practices. Please review their privacy policies before providing them with any data.
In accordance with the Information Technology Act, 2000 and the rules made thereunder, and the DPDP Act, 2023, if you have any questions, concerns or complaints about this Policy or how your data is handled, you may contact:
If you are not satisfied with our response, you may have the right to lodge a complaint with the Data Protection Board of India under the DPDP Act.
We may update this Policy from time to time to reflect changes in our practices or the law. The updated Policy will be posted on the Platform with a revised "Last updated" date. Your continued use of the Platform after such changes constitutes acceptance of the updated Policy. We encourage you to review this page periodically.