Partner Terms & Conditions

These Partner Terms & Conditions ("Terms") govern the relationship between SlotKaro Technologies Private Limited ("SlotKaro", "we", "us", "our"), a company incorporated under the Companies Act, 2013, and any salon, spa, grooming establishment or service provider ("Partner", "you", "your") that registers on the SlotKaro platform (website and, in future, mobile application) (the "Platform").

1. Definitions

• Platform — the SlotKaro website (slotkaro.com), partner dashboard, and any future SlotKaro mobile application.
• Customer — an end user who books an appointment slot with a Partner through the Platform.
• Booking — an appointment request made by a Customer for a service offered by a Partner.
• Services — the salon/grooming/beauty services listed and provided by the Partner.

2. Role of SlotKaro (Technology Platform Only)

SlotKaro is a technology platform and an intermediary that enables Customers to discover Partners and request appointment slots. SlotKaro does not itself provide any salon, beauty or grooming services. All Services are provided solely by the Partner at the Partner's own premises. SlotKaro is not a party to the actual service transaction between the Partner and the Customer and is not responsible for the quality, safety, timeliness or outcome of any Service.

3. Eligibility & Registration

• You must be at least 18 years old and legally competent to enter into a contract.
• You must be the owner or an authorised representative of the salon/establishment you register.
• You must hold all licenses, registrations and permissions required by law to operate your establishment (including, where applicable, local municipal/trade licenses, GST registration, and any statutory approvals).
• All information you provide (salon name, address, contact number, services, prices, timings, photos) must be true, accurate and up to date.
• Your salon profile becomes active only after review and approval by SlotKaro. SlotKaro may accept or reject any registration at its discretion.

4. Partner Account & Profile Lock

• You are responsible for maintaining the confidentiality of your login (mobile/OTP or credentials) and for all activity under your account.
• Once your profile is approved, certain profile details are locked to keep verified information consistent. To change locked details, you must request changes by emailing support@slotkaro.com.
• You must promptly inform SlotKaro of any change in ownership, licenses, or material business details.

5. Bookings, Confirmation & Availability

• Customers may request Bookings through the Platform. You are responsible for reviewing and confirming or rejecting Booking requests through your dashboard.
• You must keep your available slots, services, prices, staff and working hours accurate. Prices shown to Customers are the prices you set.
• You may set your salon status to Online/Offline and block specific slots. When Offline, new Bookings are paused.
• Booking requests that are not confirmed within the applicable time window may automatically expire, and the slot may be released.
• You agree to honour every Booking you confirm and to provide the Service at the agreed date, time and price.

6. Partner Obligations

• Provide Services professionally, hygienically and in line with applicable health, safety and consumer-protection laws.
• Treat Customers respectfully and non-discriminatorily.
• Ensure your staff are competent and, where required, appropriately trained/certified.
• Not engage in any unlawful, fraudulent, misleading or unsafe activity, and not offer any service that is illegal or prohibited.
• Comply with all applicable laws, including tax laws. You are solely responsible for charging, collecting and remitting any applicable taxes (including GST) on your Services.
• Not attempt to divert Customers off-platform in a manner that circumvents these Terms, where fees become applicable in future.

7. Fees

Onboarding and use of the Platform is currently free of charge for Partners. SlotKaro reserves the right to introduce subscription fees, commissions, or other charges in the future. Any such charges will be notified to you in advance, and your continued use of the Platform after such notice will constitute acceptance of the revised commercial terms.

8. Cancellations & No-Shows

• Customers may cancel Bookings through the Platform. You will be able to see cancellations on your dashboard.
• You may mark Customers as "no-show" where they fail to arrive. Repeated Customer no-shows may be tracked by the Platform.
• As the Platform currently does not process online payments, no monetary refund obligations arise between SlotKaro and the Partner in respect of Bookings. (A separate payment and refund policy will apply if/when online payments are enabled.)

9. Content, Photos & Intellectual Property

• You grant SlotKaro a non-exclusive, royalty-free license to display the salon information, photos and content you upload, for the purpose of operating and promoting the Platform.
• You represent that you own or have the rights to all content you upload and that it does not infringe any third-party rights.
• The SlotKaro name, logo, and Platform are the intellectual property of SlotKaro Technologies Private Limited and may not be used without permission.

10. Data Protection & Confidentiality

• Customer data made available to you through the Platform (such as name, contact number and booking details) must be used only to fulfil the relevant Booking and provide the Service.
• You must not sell, misuse, or share Customer data, and must handle personal data in accordance with applicable law, including the Digital Personal Data Protection Act, 2023.
• SlotKaro's handling of personal data is described in its Privacy Policy (to be published on the Platform).

11. Limitation of Liability

• SlotKaro provides the Platform on an "as is" and "as available" basis. To the maximum extent permitted by law, SlotKaro shall not be liable for any indirect, incidental, or consequential loss arising out of your use of the Platform.
• SlotKaro is not responsible for any dispute, claim, injury, damage or loss arising between a Partner and a Customer, or out of the Services provided by the Partner.
• SlotKaro does not guarantee any minimum number of Bookings, Customers, or revenue.
• Booking alerts/notifications are provided on a best-effort basis and may depend on your device, connectivity and app/browser being active; SlotKaro is not liable for missed or delayed notifications.

12. Indemnity

You agree to indemnify and hold harmless SlotKaro, its directors, employees and affiliates from any claim, loss, liability or expense (including legal fees) arising out of your Services, your breach of these Terms, your violation of any law, or any dispute with a Customer or third party.

13. Suspension & Termination

• SlotKaro may suspend or terminate your account, with or without notice, if you breach these Terms, provide false information, receive repeated valid complaints, or engage in unlawful/harmful conduct.
• You may stop using the Platform at any time by requesting account deactivation at support@slotkaro.com.
• On termination, your right to use the Platform ends; provisions on liability, indemnity, IP and confidentiality survive.

14. Changes to These Terms

SlotKaro may update these Terms from time to time. Updated Terms will be posted on the Platform. Your continued use of the Platform after changes are posted constitutes acceptance of the revised Terms.

15. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Subject to applicable law, the courts at Jaipur, Rajasthan shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Platform.

16. General Provisions

• Force Majeure. SlotKaro shall not be liable for any failure or delay in performing its obligations where such failure or delay results from causes beyond its reasonable control, including acts of God, natural disasters, epidemics or pandemics, fire, floods, war, civil unrest, strikes, failure of telecommunications or internet networks, power outages, or governmental action.
• Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. SlotKaro may assign or transfer its rights and obligations to any affiliate or successor entity, including in connection with a merger, acquisition or sale of assets.
• Severability. If any provision of these Terms is held to be invalid, illegal or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.
• Waiver. No failure or delay by SlotKaro in exercising any right under these Terms shall operate as a waiver of that right, and no single or partial exercise of any right shall prevent any further exercise of it.
• Entire Agreement. These Terms, together with the Privacy Policy and any policies referenced herein, constitute the entire agreement between you and SlotKaro regarding the Platform and supersede all prior understandings or agreements, whether written or oral.
• Electronic Communications & Notices. You consent to receive communications from us electronically, including by SMS, email or partner-dashboard or on-Platform notices, and you agree that such electronic communications satisfy any legal requirement that a communication be in writing. Notices to SlotKaro must be sent to support@slotkaro.com.
• Dispute Resolution. The parties shall first attempt to resolve any dispute amicably through the Grievance Redressal mechanism below. Any dispute not so resolved shall be subject to the governing law and jurisdiction stated above; nothing in these Terms limits any rights you may have under the Consumer Protection Act, 2019.
• Survival. Provisions that by their nature are intended to survive termination — including Intellectual Property, Limitation of Liability, Indemnity, Data Protection and these General Provisions — shall survive termination of these Terms.

17. Grievance & Contact