Partner Terms & Conditions

These Partner Terms & Conditions ("Terms") govern the relationship between SlotKaro Technologies Private Limited ("SlotKaro", "we", "us", "our"), a company incorporated under the Companies Act, 2013, and any salon, spa, wellness or grooming establishment, clinic or healthcare/aesthetic establishment, restaurant or dining establishment, or other service provider ("Partner", "you", "your") that registers on the SlotKaro platform (website, partner dashboard and mobile application) (the "Platform").

1. Definitions

• Platform — the SlotKaro website (slotkaro.com), partner dashboard, and any future SlotKaro mobile application.
• Customer — an end user who books an appointment slot with a Partner through the Platform.
• Booking — an appointment request made by a Customer for a service offered by a Partner.
• Services — the Salon, Beauty, Spa, Wellness, Clinic, Diagnostic Centre or Dining services listed and provided by the Partner according to its registered business type.
• Applicable Laws — all laws applicable to the Platform and the Partner, including the Information Technology Act, 2000 and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021; the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020; the Digital Personal Data Protection Act, 2023; the Central Goods and Services Tax Act, 2017; and, as applicable to the Partner's vertical, the Food Safety and Standards Act, 2006, the Clinical Establishments (Registration and Regulation) Act, 2010, and applicable municipal, shops-and-establishment, professional and licensing laws.

2. Role of SlotKaro (Technology Platform Only)

SlotKaro is a technology platform and an intermediary that enables Customers to discover Partners and request appointment slots. SlotKaro does not itself provide any salon, beauty, grooming, spa, wellness, clinical/healthcare or food/dining services. The SlotKaro Partner app is not a medical device and does not diagnose, treat, cure or prevent any medical condition. All Services are provided solely by the Partner at the Partner's own premises and under the Partner's own licenses and responsibility. SlotKaro is not a party to the actual service transaction between the Partner and the Customer and is not responsible for the quality, safety, timeliness or outcome of any Service.

3. Eligibility & Registration

• You must be at least 18 years old and legally competent to enter into a contract.
• You must be the owner or an authorised representative of the establishment you register.
• You must hold, and keep valid throughout your use of the Platform, all licenses, registrations, approvals and permissions required by law to operate your establishment and provide your Services, including (without limitation) those listed below that apply to your vertical.
• Salon / Beauty / Spa / Wellness: applicable municipal/trade license, shops-and-establishment registration, and compliance with health, hygiene and safety norms.
• Restaurant / dining / food service: a valid FSSAI license or registration under the Food Safety and Standards Act, 2006, and compliance with all food-safety and hygiene standards.
• Clinic / Diagnostic Centre: registration of the establishment under the Clinical Establishments (Registration and Regulation) Act, 2010 or the applicable State law, with services rendered only by practitioners duly registered with the relevant Medical/Dental/Nursing Council or statutory body where applicable.
• All Partners: GST registration where applicable, and any other statutory approvals required for your business.
• SlotKaro business-document review: a Salon or Spa must submit one Shop & Establishment Licence or Trade Licence; a Clinic must submit its medical-registration document; a Diagnostic Centre must submit its AERB licence; and a Dining outlet that declares alcohol service must submit its Bar/Excise licence. This Platform review does not replace your legal responsibility to hold every licence required by law.
• Identity KYC: where the CaseDocker KYC flow is enabled for your account, you choose Individual or Firm before opening the hosted flow. CaseDocker shows the applicable verification checks and document fields for that selection. You must provide accurate information and must not submit another person's information without authority.
• Payment mode: during outlet registration you choose either Cash at Venue or Pay Online through SlotKaro. The selected payment mode is locked for that outlet after successful registration and can be changed only by SlotKaro Super Admin. GST information is optional for Cash at Venue and required for Pay Online.
• You must provide your correct legal name, principal place of business (geographic address), and valid contact details, and produce proof of the above licenses to SlotKaro on request. SlotKaro may verify, and may suspend or remove any Partner that cannot evidence the required licenses.
• All information you provide (establishment name, address, contact number, services, prices, timings, photos) must be true, accurate and up to date.
• Your establishment profile becomes active only after review and approval by SlotKaro. SlotKaro may accept or reject any registration at its discretion.

4. Partner Account & Profile Lock

• You are responsible for maintaining the confidentiality of your login (mobile/OTP or credentials) and for all activity under your account.
• Once your profile is approved, certain profile details are locked to keep verified information consistent. To change locked details, you must request changes by emailing support@slotkaro.com.
• You must promptly inform SlotKaro of any change in ownership, licenses, or material business details.

5. Bookings, Confirmation & Availability

• Customers may request Bookings through the Platform. You are responsible for reviewing and confirming or rejecting Booking requests through your dashboard.
• You must keep your available slots, services, prices, staff and working hours accurate. Prices shown to Customers are the prices you set.
• You may set your establishment status to Online/Offline and block specific slots. When Offline, new Bookings are paused.
• Booking requests that are not confirmed within the applicable time window may automatically expire, and the slot may be released.
• You agree to honour every Booking you confirm and to provide the Service at the agreed date, time and price.

6. Partner Obligations

• Provide Services professionally, hygienically and in line with applicable health, safety and consumer-protection laws.
• Treat Customers respectfully and non-discriminatorily.
• Ensure your staff are competent and, where required, appropriately trained/certified.
• Not engage in any unlawful, fraudulent, misleading or unsafe activity, and not offer any service that is illegal or prohibited.
• Comply with all applicable laws, including tax laws. You are solely responsible for charging, collecting and remitting any applicable taxes (including GST) on your Services.
• As a seller offering services through a marketplace, comply with the Consumer Protection (E-Commerce) Rules, 2020: display true and accurate information about your establishment and Services (including price, total cost, and any charges), not adopt any unfair trade practice, not falsely represent yourself, not post fake reviews, and not refuse to take back services or refund where deficiency is established under law.
• Not misrepresent qualifications, certifications, "before/after" results or medical/health outcomes, and not make any claim that is misleading or that you cannot substantiate.
• Not attempt to divert Customers off-platform in a manner that circumvents these Terms, where fees become applicable in future.

7. Fees, Subscriptions & Payments

• Onboarding and use of the Platform is currently free of charge for Partners. SlotKaro reserves the right to introduce subscription plans, listing fees, commissions or other charges in the future. Any such charges, and the applicable plan details, will be notified to you in advance and shown on the Platform before you subscribe; your continued use after such notice, or your subscribing to a paid plan, constitutes acceptance of the revised commercial terms.
• Where paid subscription plans are offered, payments are collected through a third-party payment aggregator/gateway (such as Cashfree) in accordance with applicable Reserve Bank of India (RBI) guidelines. SlotKaro does not store your full card or bank details. Any recurring/auto-renewal payment will be set up only with your explicit prior consent and in compliance with RBI's e-mandate framework, and you may cancel auto-renewal as provided on the Platform.
• Wallet and earnings display: the Partner dashboard may show a read-only earnings ledger for booking amounts, eligible online-payment credits, coupon or offer credits and cash-at-venue booking records. This is a reporting and reconciliation display only; it is not a stored-value account and does not currently provide cashout, payout, bank-transfer or withdrawal functionality.
• All fees are exclusive of applicable taxes (including GST) unless stated otherwise; taxes will be charged as required by law and a tax invoice will be issued.
• Except where required by law or expressly stated in the applicable plan or a separate refund policy published on the Platform, subscription fees once paid are non-refundable for the period already availed.

8. Cancellations & No-Shows

• Customers may cancel Bookings through the Platform. You will be able to see cancellations on your dashboard.
• You may mark Customers as "no-show" where they fail to arrive. Repeated Customer no-shows may be tracked by the Platform.
• An outlet has one locked mode. For a Cash at Venue Booking, the Customer pays at the venue. For Pay Online, SlotKaro's payment provider processes the payment and the applicable payment, cancellation and refund handling is governed by the Refund & Cancellation Policy and applicable law. Partners must not collect the same amount again.

9. Content, Booking Chat, Photos & Intellectual Property

• You grant SlotKaro a non-exclusive, royalty-free license to display the establishment information, photos and content you upload, for the purpose of operating and promoting the Platform.
• You represent that you own or have the rights to all content you upload and that it does not infringe any third-party rights.
• Booking chat. Where available, private booking chat may be used only for genuine communication about the relevant Booking. You must not send or request spam, scams, threats, harassment, hateful or abusive content, sexually explicit content, unlawful or deceptive content, impersonation, or content that infringes another person's rights or privacy. Do not ask for or share unnecessary medical, identity, OTP, password, card, bank-account, UPI authentication or other payment-credential information in chat.
• Customers and Partners may use the in-app Report and Block controls for unsafe or prohibited chat. SlotKaro may retain the reported message and report details solely for review, and may take proportionate action, including restricting chat between the relevant participants, removing access to chat, suspending or terminating an account, or referring a matter where required by law. SlotKaro does not undertake to monitor every message in advance.
• The SlotKaro name, logo, and Platform are the intellectual property of SlotKaro Technologies Private Limited and may not be used without permission.

10. Data Protection & Confidentiality

• Customer data made available to you through the Platform (such as name, contact number and booking details) must be used only to fulfil the relevant Booking and provide the Service.
• You must not sell, misuse, or share Customer data, and must handle personal data in accordance with applicable law, including the Digital Personal Data Protection Act, 2023. In respect of Customer personal data processed to fulfil a Booking, you act as an independent handler responsible for your own compliance, and you must retain such data only as long as necessary for the Service and delete it thereafter.
• SlotKaro's handling of personal data is described in its Privacy Policy, which forms part of these Terms.

11. Limitation of Liability

• SlotKaro provides the Platform on an "as is" and "as available" basis. To the maximum extent permitted by law, SlotKaro shall not be liable for any indirect, incidental, or consequential loss arising out of your use of the Platform.
• SlotKaro is not responsible for any dispute, claim, injury, damage or loss arising between a Partner and a Customer, or out of the Services provided by the Partner.
• SlotKaro does not guarantee any minimum number of Bookings, Customers, or revenue.
• Booking alerts/notifications are provided on a best-effort basis and may depend on your device, connectivity and app/browser being active; SlotKaro is not liable for missed or delayed notifications.

12. Indemnity

You agree to indemnify and hold harmless SlotKaro, its directors, employees and affiliates from any claim, loss, liability or expense (including legal fees) arising out of your Services, your breach of these Terms, your violation of any law, or any dispute with a Customer or third party.

13. Suspension & Termination

• SlotKaro may suspend or terminate your account, with or without notice, if you breach these Terms, provide false information, receive repeated valid complaints, or engage in unlawful/harmful conduct.
• You may stop using the Platform at any time by requesting account deactivation at support@slotkaro.com.
• On termination, your right to use the Platform ends; provisions on liability, indemnity, IP and confidentiality survive.

14. Changes to These Terms

SlotKaro may update these Terms from time to time. Updated Terms will be posted on the Platform. Your continued use of the Platform after changes are posted constitutes acceptance of the revised Terms.

15. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Subject to applicable law, the courts at Jaipur, Rajasthan shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Platform.

16. General Provisions

• Force Majeure. SlotKaro shall not be liable for any failure or delay in performing its obligations where such failure or delay results from causes beyond its reasonable control, including acts of God, natural disasters, epidemics or pandemics, fire, floods, war, civil unrest, strikes, failure of telecommunications or internet networks, power outages, or governmental action.
• Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. SlotKaro may assign or transfer its rights and obligations to any affiliate or successor entity, including in connection with a merger, acquisition or sale of assets.
• Relationship of Parties. The Partner and SlotKaro are independent contractors. Nothing in these Terms creates any partnership, joint venture, agency, franchise, or employment relationship between the parties. Neither party may bind the other or incur any obligation on the other's behalf.
• Severability. If any provision of these Terms is held to be invalid, illegal or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.
• Waiver. No failure or delay by SlotKaro in exercising any right under these Terms shall operate as a waiver of that right, and no single or partial exercise of any right shall prevent any further exercise of it.
• Entire Agreement. These Terms, together with the Privacy Policy and any policies referenced herein, constitute the entire agreement between you and SlotKaro regarding the Platform and supersede all prior understandings or agreements, whether written or oral.
• Electronic Communications & Notices. You consent to receive communications from us electronically, including by SMS, email or partner-dashboard or on-Platform notices, and you agree that such electronic communications satisfy any legal requirement that a communication be in writing. Notices to SlotKaro must be sent to support@slotkaro.com.
• Dispute Resolution. The parties shall first attempt to resolve any dispute amicably through the Grievance Redressal mechanism below. Any dispute not so resolved shall be subject to the governing law and jurisdiction stated above; nothing in these Terms limits any rights you may have under the Consumer Protection Act, 2019.
• Arbitration. Any dispute between the parties arising out of or in connection with these Terms that is not amicably resolved may, at either party's election, be referred to and finally resolved by arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Jaipur, Rajasthan, and the proceedings shall be conducted in English. This clause does not prevent a Customer or Partner from availing remedies under the Consumer Protection Act, 2019.
• Survival. Provisions that by their nature are intended to survive termination — including Intellectual Property, Limitation of Liability, Indemnity, Data Protection and these General Provisions — shall survive termination of these Terms.

17. Grievance Redressal & Grievance Officer

In compliance with the Information Technology Act, 2000 and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020, SlotKaro has appointed a Grievance Officer to receive and resolve complaints regarding the Platform, these Terms, content, or any Booking.

• The Grievance Officer will acknowledge your complaint within 48 hours of receipt.
• Complaints will be resolved as expeditiously as possible and in any case within one (1) month of receipt, as required under the Consumer Protection (E-Commerce) Rules, 2020.
• Grievances relating to content or intermediary matters under the IT Rules, 2021 will be acknowledged within 24 hours and disposed of within 15 days.