Partner Terms & Conditions

These Partner Terms & Conditions ("Terms") govern the relationship between SlotKaro Technologies Private Limited ("SlotKaro", "we", "us", "our"), a company incorporated under the Companies Act, 2013, and any salon, spa, wellness or grooming establishment, clinic or healthcare/aesthetic establishment, restaurant or dining establishment, or other service provider ("Partner", "you", "your") that registers on the SlotKaro platform (website, partner dashboard and mobile application) (the "Platform").

1. Definitions

• Platform — the SlotKaro website (slotkaro.com), partner dashboard, and SlotKaro mobile applications.
• Customer — an end user who books an appointment slot with a Partner through the Platform.
• Booking — an appointment request made by a Customer for a service offered by a Partner.
• Services — the Salon, Beauty, Spa, Wellness, Clinic, Diagnostic Centre or Dining services listed and provided by the Partner according to its registered business type.
• Applicable Laws — all laws applicable to the Platform and the Partner, including the Information Technology Act, 2000 and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021; the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020; the Digital Personal Data Protection Act, 2023; the Central Goods and Services Tax Act, 2017; and, as applicable to the Partner's vertical, the Food Safety and Standards Act, 2006, the Clinical Establishments (Registration and Regulation) Act, 2010, and applicable municipal, shops-and-establishment, professional and licensing laws.

2. Role of SlotKaro (Technology Platform Only)

SlotKaro is a technology platform and an intermediary that enables Customers to discover Partners and request appointment slots. SlotKaro does not itself provide any salon, beauty, grooming, spa, wellness, clinical/healthcare or food/dining services. The SlotKaro Partner app is not a medical device and does not diagnose, treat, cure or prevent any medical condition. All Services are provided solely by the Partner at the Partner's own premises and under the Partner's own licenses and responsibility. SlotKaro is not a party to the actual service transaction between the Partner and the Customer and is not responsible for the quality, safety, timeliness or outcome of any Service.

3. Eligibility & Registration

• You must be at least 18 years old and legally competent to enter into a contract.
• You must be the owner or an authorised representative of the establishment you register.
• You must hold, and keep valid throughout your use of the Platform, all licenses, registrations, approvals and permissions required by law to operate your establishment and provide your Services, including (without limitation) those listed below that apply to your vertical.
• Salon / Beauty / Spa / Wellness: applicable municipal/trade license, shops-and-establishment registration, and compliance with health, hygiene and safety norms.
• Restaurant / dining / food service: a valid FSSAI license or registration under the Food Safety and Standards Act, 2006, and compliance with all food-safety and hygiene standards.
• Clinic / Diagnostic Centre: registration of the establishment under the Clinical Establishments (Registration and Regulation) Act, 2010 or the applicable State law, with services rendered only by practitioners duly registered with the relevant Medical/Dental/Nursing Council or statutory body where applicable.
• All Partners: GST registration where applicable, and any other statutory approvals required for your business.
• Four-step self-registration: after mobile-number OTP verification, the current registration flow has four steps: (1) business selection, including category, entity type, Booking Ring Alert and customer payment mode; (2) business details, contact information, location, timings and photos; (3) manual declarations and applicable documents; and (4) CaseDocker verification and registration submission. A saved draft, a submitted registration, document approval, CaseDocker verification and outlet approval are separate states; completing one does not automatically complete the others.
• Business entity and manual details: choose Individual / Proprietor, Firm (Company / LLP), or Udyam. A valid CIN or LLPIN is required only when Firm is selected. Director details are optional and apply only to Firm; neither field is requested for Individual / Proprietor or Udyam. These manual details are reviewed by SlotKaro separately from the identity checks shown in CaseDocker.
• SlotKaro business-document review: during registration, a Diagnostic Centre must upload its Diagnostic Centre Licence and answer “Do you have AERB licence?” with Yes or No. A separate AERB Licence upload is required only when Yes is selected and cannot replace the Diagnostic Centre Licence; No does not require an AERB upload. A Dining outlet must upload its FSSAI Licence and answer “Do you serve alcohol?” with Yes or No. It may upload an optional Bar Licence when serving alcohol; this upload is shown only for Yes and remains separate from the required FSSAI Licence. No does not show a Bar Licence upload, and Dining does not offer a Shop & Establishment or Trade Licence upload. Other business-licence uploads are optional, including Salon / Beauty / Spa / Wellness Shop & Establishment or Trade licences and Clinic documents. Uploading a document submits it for manual review; it does not mark it approved. Manual document review is independent of CaseDocker identity verification. This Platform review does not replace your legal responsibility to hold every licence required by law.
• Identity KYC: where the CaseDocker KYC flow is enabled for your account, the selected business type determines the applicable Individual / Proprietor, Firm (Company / LLP) or Udyam verification profile. CaseDocker shows the applicable verification checks and document fields for that profile. You must provide accurate information and must not submit another person's information without authority.
• Payment mode: during outlet registration you choose either Cash at Venue or Pay Online through SlotKaro. The selected payment mode is locked for that outlet after successful registration and can be changed only by SlotKaro Super Admin. GST status is declared separately for either payment mode; GSTIN is required when you select Yes to having GST registration.
• GST declaration: “Do you have GST?” requires an explicit Yes or No for both payment modes. Yes requires a valid GSTIN. No does not require a GSTIN in the Platform form and displays this undertaking, without a separate undertaking checkbox:

  I/We undertake to keep our GST registration status and related business information updated on the SlotKaro platform and shall promptly update our GSTIN if GST registration becomes applicable or is obtained in the future

  Selecting Pay Online does not itself make GSTIN mandatory in the Platform form. A No declaration is not a tax exemption: choosing Cash at Venue or Pay Online does not, by itself, determine your legal GST registration or tax obligations. You remain responsible for assessing and complying with applicable GST requirements; the form does not provide a tax-status determination.
• You must provide your correct legal name, principal place of business (geographic address), and valid contact details, and produce proof of the above licenses to SlotKaro on request. SlotKaro may verify, and may suspend or remove any Partner that cannot evidence the required licenses.
• All information you provide (establishment name, address, contact number, services, prices, timings, photos) must be true, accurate and up to date.
• Your establishment profile becomes active only after review and approval by SlotKaro. SlotKaro may accept or reject any registration at its discretion.

4. Partner Account & Profile Lock

• You are responsible for maintaining the confidentiality of your login (mobile/OTP or credentials) and for all activity under your account.
• Optional email: contact email and its verification are optional for business registration and do not block the four-step flow. In the Partner app, email can be added, edited or verified within Profile. Saving an email does not mark it verified; verification requires the code sent to that address. To change an already verified email, first confirm the OTP sent to the old email, then confirm a separate OTP sent to the new email. The existing verified email remains in place until both stages succeed.
• Profile and Business Details: Profile contains basic business information, contact details, photos and timings. Manual GST/entity declarations and category-specific documents are managed separately in Business Details. Saving basic Profile information does not replace those manual documents or bypass their validation and approval locks.
• Once your profile is approved, certain profile details are locked to keep verified information consistent. To change locked details, you must request changes by emailing support@slotkaro.com.
• Locked preferences and privileged changes: customer payment mode and Booking Ring Alert are locked for the Partner after registration. The Dining alcohol declaration can be corrected through the eligible KYC flow before outlet approval and before its identity-verification lock applies; afterwards it is read-only to the Partner. Approved manual business details and approved licence documents cannot be replaced through ordinary Partner edits. SlotKaro Super Admin may make privileged corrections or an explicitly recorded approval override. Such an action does not automatically verify an email, GST status, a licence or CaseDocker identity checks. An Admin document upload starts Pending manual review, and an optional Bar Licence review does not change the separate FSSAI review result.
• You must promptly inform SlotKaro of any change in ownership, licenses, or material business details.

5. Bookings, Confirmation & Availability

• Customers may request Bookings through the Platform. You are responsible for reviewing and confirming or rejecting Booking requests through your dashboard.
• You must keep your available slots, services, prices, staff and working hours accurate. Prices shown to Customers are the prices you set.
• You may set your establishment status to Online/Offline and block specific slots. When Offline, new Bookings are paused.
• Booking requests that are not confirmed within the applicable time window may automatically expire, and the slot may be released.
• Availability and alerts: new Bookings remain subject to the outlet's approval, availability and applicable category, capacity and subscription controls. Plan expiry restricts new Bookings where subscription enforcement is enabled; it does not itself change the outlet's approval status. Booking Ring Alert OFF mutes the booking ringtone, not notifications or booking actions. Ring delivery also depends on operating hours, weekly off, online status, device permissions, connectivity and app/background availability. Neither a ringtone nor an immediate notification or confirmed Booking is guaranteed.
• Service start and Dining bills: where a booking-specific service-start OTP is required, verify that code through the booking workflow at the venue; do not ask for the Customer's account-login or payment OTP. In the Dining final-bill flow, set the final bill before completing the visit. A Pay Online visit cannot be completed while the required verified online payment is still pending.
• Coupons and vacancy offers: SlotKaro monetary coupons and promotional discounts are managed by SlotKaro Admin. Partners cannot create or change those discounts and may apply a code only through an available workflow that validates its eligibility and limits. SmartFill, where enabled, is a separate way to offer a vacant slot to a waiting Customer; it does not automatically add a discount or guarantee that the slot will be accepted or filled.
• Optional jointly funded offers: Admin may propose an outlet-specific offer for any category. You may accept or decline without affecting normal bookings. Each weekday/time row states a partner-funded percentage and a SlotKaro-funded percentage calculated on the same eligible bill. Your outlet bears only its share. The approved SlotKaro share is credited to the existing partner wallet on eligible completed bookings; it is not an instant payout. Combined caps and the online minimum reduce both shares proportionally, with the rounding remainder allocated to the partner. Activation requires your recorded acceptance followed by designated Super Admin final approval. Revised rates or schedules require a fresh proposal, acceptance and approval. Saved visit terms remain binding for bookings that proceed, subject to normal cancellation/refund rules. Change, pause and stop requests require Admin action. Conditions include eligible services, doctor fees or Dining bill items, exclusions, combined cap, minimum bill, dates, times and reservation limits. Cancelled reservations do not restore quota. Online-only offers retain ₹1 minimum payable. Coupons cannot stack unless expressly enabled; allowed coupons apply on the remaining amount and are credited separately from the partner-funded share.
• You agree to honour every Booking you confirm and to provide the Service at the agreed date, time and price.

6. Partner Obligations

• Provide Services professionally, hygienically and in line with applicable health, safety and consumer-protection laws.
• Treat Customers respectfully and non-discriminatorily.
• Ensure your staff are competent and, where required, appropriately trained/certified.
• Not engage in any unlawful, fraudulent, misleading or unsafe activity, and not offer any service that is illegal or prohibited.
• Comply with all applicable laws, including tax laws. You are responsible for the registration, invoicing, reporting, collection and remittance duties that applicable law places on you in relation to your Services. SlotKaro remains responsible for any corresponding or separate duties that applicable law places on the Platform, including where an electronic-commerce-operator rule applies. These Terms do not transfer or waive either party's non-waivable tax obligations, and a GST No declaration in registration does not create an exemption.
• As a seller offering services through a marketplace, comply with the Consumer Protection (E-Commerce) Rules, 2020: display true and accurate information about your establishment and Services (including price, total cost, and any charges), not adopt any unfair trade practice, not falsely represent yourself, not post fake reviews, and not refuse to take back services or refund where deficiency is established under law.
• Not misrepresent qualifications, certifications, "before/after" results or medical/health outcomes, and not make any claim that is misleading or that you cannot substantiate.
• Not attempt to divert Customers off-platform in a manner that circumvents these Terms, where fees become applicable in future.

7. Fees, Subscriptions & Payments

• Free access and plans: free access is available where subscriptions are not enabled for the outlet's business category. Where plans are enabled, available free trials, paid plans, duration, price, limits and eligibility are shown in the subscription area; a free trial is not guaranteed for every account. SlotKaro reserves the right to introduce or change subscription plans, listing fees, commissions or other charges. Any such charges, and the applicable plan details, will be notified to you in advance and shown on the Platform before you subscribe; your continued use after such notice, or your subscribing to a paid plan, constitutes acceptance of the revised commercial terms.
• Current purchase and renewal flow: where paid checkout is available in the Partner web dashboard, a plan is prepaid through a separate payment order with Cashfree for the selected period. Renewal requires a new manual purchase when an eligible renewal option is offered. The current flow does not automatically renew a plan or make recurring debits, and it does not provide an auto-renewal cancellation control. The Partner app can display subscription and plan information without offering in-app checkout. Plan activation depends on successful server-side payment confirmation and may be delayed; a payment screen or deduction alone is not a guarantee of immediate activation. Contact support if a payment remains unconfirmed. SlotKaro does not store your full card or bank details.
• Wallet and earnings display: the Partner dashboard may show a read-only earnings ledger for completed-booking amounts, eligible verified online-payment credits, consumed SlotKaro coupon credits and separately recorded cash collected at the venue. This is a reporting and reconciliation display only; it is not a bank account or stored-value account and does not currently provide cashout, payout, bank-transfer or withdrawal functionality. A displayed balance is not a promise of instant cashout, and cash-at-venue entries do not mean SlotKaro collected that cash.
• All fees are exclusive of applicable taxes (including GST) unless stated otherwise; taxes will be charged as required by law and a tax invoice will be issued.
• Except where required by law or expressly stated in the applicable plan or a separate refund policy published on the Platform, subscription fees once paid are non-refundable for the period already availed.

8. Cancellations & No-Shows

• Customers can self-cancel only an eligible pending or accepted Booking before recorded arrival, with no recorded online payment or active payment session. Paid or processing bookings require the payment/refund review described in the Refund & Cancellation Policy. Cancellations appear on the dashboard; there is no general self-service reschedule action.
• You may mark Customers as "no-show" where they fail to arrive and the booking workflow permits that action, subject to its timing, service-start and dispute checks. Repeated Customer no-shows may be tracked by the Platform.
• An outlet has one locked mode. For a Cash at Venue Booking, the Customer pays at the venue. For Pay Online, SlotKaro's payment provider processes the payment and the applicable payment, cancellation and refund handling is governed by the Refund & Cancellation Policy and applicable law. Partners must not collect the same amount again.

9. Content, Booking Chat, Photos & Intellectual Property

• You grant SlotKaro a non-exclusive, royalty-free license to display the establishment information, photos and content you upload, for the purpose of operating and promoting the Platform.
• You represent that you own or have the rights to all content you upload and that it does not infringe any third-party rights.
• Booking chat. Where available, private booking chat may be used only for genuine communication about the relevant Booking. You must not send or request spam, scams, threats, harassment, hateful or abusive content, sexually explicit content, unlawful or deceptive content, impersonation, or content that infringes another person's rights or privacy. Do not ask for or share unnecessary medical, identity, OTP, password, card, bank-account, UPI authentication or other payment-credential information in chat.
• Customers and Partners may use the in-app Report and Block controls for unsafe or prohibited chat. SlotKaro may retain the reported message and report details solely for review, and may take proportionate action, including restricting chat between the relevant participants, removing access to chat, suspending or terminating an account, or referring a matter where required by law. SlotKaro does not undertake to monitor every message in advance.
• The SlotKaro name, logo, and Platform are the intellectual property of SlotKaro Technologies Private Limited and may not be used without permission.

10. Data Protection & Confidentiality

• Customer data made available to you through the Platform (such as name, contact number and booking details) must be used only to fulfil the relevant Booking and provide the Service.
• You must not sell, misuse, or share Customer data, and must handle personal data in accordance with applicable law, including the Digital Personal Data Protection Act, 2023. In respect of Customer personal data processed to fulfil a Booking, you act as an independent handler responsible for your own compliance, and you must retain such data only as long as necessary for the Service and delete it thereafter.
• SlotKaro's handling of personal data is described in its Privacy Policy, which forms part of these Terms.

11. Limitation of Liability

• SlotKaro provides the Platform on an "as is" and "as available" basis. To the maximum extent permitted by law, SlotKaro shall not be liable for any indirect, incidental, or consequential loss arising out of your use of the Platform.
• SlotKaro is not responsible for any dispute, claim, injury, damage or loss arising between a Partner and a Customer, or out of the Services provided by the Partner.
• SlotKaro does not guarantee any minimum number of Bookings, Customers, or revenue.
• Booking alerts/notifications are provided on a best-effort basis and may depend on your device, connectivity and app/browser being active; SlotKaro is not liable for missed or delayed notifications.
• Nothing in these Terms excludes any liability, tax duty or statutory right that cannot lawfully be excluded. SlotKaro remains responsible for its own Platform obligations under applicable law.

12. Indemnity

You agree to indemnify and hold harmless SlotKaro, its directors, employees and affiliates from any claim, loss, liability or expense (including legal fees) arising out of your Services, your breach of these Terms, your violation of any law, or any dispute with a Customer or third party.

13. Suspension & Termination

• SlotKaro may suspend or terminate your account, with or without notice, if you breach these Terms, provide false information, receive repeated valid complaints, or engage in unlawful/harmful conduct.
• You may stop using the Platform at any time by requesting account deactivation at support@slotkaro.com.
• Account deletion: use the account-deletion request page, also opened by the Partner app's deletion link, for the current Partner support route and verification process. This is a support-assisted request, not an instant in-app erasure. Deleting or uninstalling the app does not itself submit a deletion request, settle an open Booking or resolve a payment, refund or dispute; necessary retained records are explained in that page and the Privacy Policy.
• On termination, your right to use the Platform ends; provisions on liability, indemnity, IP and confidentiality survive.

14. Changes to These Terms

SlotKaro may update these Terms from time to time. Updated Terms will be posted on the Platform. Your continued use of the Platform after changes are posted constitutes acceptance of the revised Terms.

15. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Subject to applicable law, the courts at Jaipur, Rajasthan shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Platform.

16. General Provisions

• Force Majeure. SlotKaro shall not be liable for any failure or delay in performing its obligations where such failure or delay results from causes beyond its reasonable control, including acts of God, natural disasters, epidemics or pandemics, fire, floods, war, civil unrest, strikes, failure of telecommunications or internet networks, power outages, or governmental action.
• Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. SlotKaro may assign or transfer its rights and obligations to any affiliate or successor entity, including in connection with a merger, acquisition or sale of assets.
• Relationship of Parties. The Partner and SlotKaro are independent contractors. Nothing in these Terms creates any partnership, joint venture, agency, franchise, or employment relationship between the parties. Neither party may bind the other or incur any obligation on the other's behalf.
• Severability. If any provision of these Terms is held to be invalid, illegal or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.
• Waiver. No failure or delay by SlotKaro in exercising any right under these Terms shall operate as a waiver of that right, and no single or partial exercise of any right shall prevent any further exercise of it.
• Entire Agreement. These Terms, together with the Privacy Policy and any policies referenced herein, constitute the entire agreement between you and SlotKaro regarding the Platform and supersede all prior understandings or agreements, whether written or oral.
• Electronic Communications & Notices. You consent to receive communications from us electronically, including by SMS, email or partner-dashboard or on-Platform notices, and you agree that such electronic communications satisfy any legal requirement that a communication be in writing. Notices to SlotKaro must be sent to support@slotkaro.com.
• Dispute Resolution. The parties shall first attempt to resolve any dispute amicably through the Grievance Redressal mechanism below. Any dispute not so resolved shall be subject to the governing law and jurisdiction stated above; nothing in these Terms limits any rights you may have under the Consumer Protection Act, 2019.
• Arbitration. Any dispute between the parties arising out of or in connection with these Terms that is not amicably resolved may, at either party's election, be referred to and finally resolved by arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Jaipur, Rajasthan, and the proceedings shall be conducted in English. This clause does not prevent a Customer or Partner from availing remedies under the Consumer Protection Act, 2019.
• Survival. Provisions that by their nature are intended to survive termination — including Intellectual Property, Limitation of Liability, Indemnity, Data Protection and these General Provisions — shall survive termination of these Terms.

17. Grievance Redressal & Grievance Officer

In compliance with the Information Technology Act, 2000 and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020, SlotKaro has appointed a Grievance Officer to receive and resolve complaints regarding the Platform, these Terms, content, or any Booking.

• The Grievance Officer will acknowledge your complaint within 48 hours of receipt.
• Complaints will be resolved as expeditiously as possible and in any case within one (1) month of receipt, as required under the Consumer Protection (E-Commerce) Rules, 2020.
• Grievances relating to content or intermediary matters under the IT Rules, 2021 will be acknowledged within 24 hours and disposed of within 15 days.