Refund & Cancellation Policy

1. What we charge for

SlotKaro is a booking and queue-management platform. A Partner chooses one locked outlet mode: Cash at Venue or Pay Online to SlotKaro. For a Pay Online booking, Cashfree handles the payment page and SlotKaro verifies the provider-reported status before recording the Booking as paid. Where paid Partner plans are enabled, a Partner may purchase access for the displayed prepaid period. The current Partner app does not offer subscription checkout; enabled website checkout uses a one-time Cashfree order, not an automatic recurring-debit mandate. Free access and plan enforcement depend on the current platform settings. Check the displayed plan and price before purchase on our Partner Plans / Pricing page.

2. Customer payments

For a Cash at Venue Booking, the customer pays the Partner at the venue and the Partner's applicable refund practice applies. When a Booking shows Pay Online, Cashfree handles payment-instrument entry; SlotKaro does not intentionally store full card, bank-account or UPI authentication credentials. SlotKaro keeps only the order and payment-status/reference records needed to operate and reconcile the Booking.

3. Customer Booking Cancellations and Refunds

• Self-cancellation is available for an eligible pending or accepted Booking before arrival has been recorded, with no recorded online payment or active payment session. A payment in progress must first be resolved or reviewed by support.
• There is no general self-service reschedule action. Contact the Partner or support before arranging a replacement booking; a new booking does not automatically cancel or refund an earlier one.
• A Booking already paid online is not automatically cancelled or refunded in the app. Contact support@slotkaro.com from your registered contact channel so an eligible refund can be reviewed.
• Refund eligibility depends on the Booking, the Partner's applicable terms, the reason for cancellation, and applicable law. We do not promise an automatic refund for every cancellation.
• When a refund is approved and processed through the payment provider, it is returned to the original payment method subject to the provider and bank processing times.

4. Partner Subscription Free Trial & Billing Cycle

• Where a free plan or trial is offered, no charge applies until the partner chooses a paid plan.
• Paid subscriptions are billed in advance for the selected period (e.g. monthly / quarterly / yearly as shown on the pricing page).
• Access to paid features remains active for the full period already paid for, even after cancellation.

5. Partner Subscription Cancellation

• A Partner may request subscription cancellation by writing to support@slotkaro.com. The current app and website do not provide an automated subscription-cancellation control.
• Current website purchases are for a prepaid period. There is no automatic recurring-debit renewal to switch off; a further purchase requires a separate checkout. The current paid period continues until its end date, subject to the applicable refund outcome.
• On expiry without renewal, access to plan-dependent features or new bookings follows the applicable plan-enforcement settings. Expiry does not itself promise deletion or hiding of every business listing.

6. Partner Subscription Refunds

Subscription fees are generally non-refundable once a billing period has started, because access to the platform is provided immediately for that period. However, we will issue a refund in these cases:

• Duplicate / double charge — if you were charged more than once for the same subscription period, the extra amount is refunded in full.
• Failed activation — if the payment succeeded but the subscription was not activated due to a technical error on our side and we cannot resolve it, the amount is refunded in full.
• Charged after cancellation — if a renewal was charged after you had already cancelled, that renewal is refunded in full. This protection does not mean an automatic-renewal feature is currently offered.

Approved refunds are made to the original payment method and are typically credited within 5–7 business days, depending on your bank or payment provider.

7. How to request a refund

Email support@slotkaro.com (or call +91 92160 12721) from your registered account, with your business name, registered mobile number and the payment date/amount. We respond within 3 business days.

8. Contact