Refund & Cancellation Policy

1. What we charge for

SlotKaro is a booking and queue-management platform. We charge partner businesses a recurring subscription fee to list on SlotKaro and use the partner dashboard (bookings, slots, staff, analytics and related features). The current plans and prices are shown on our Partner Plans / Pricing page. This is the only product for which SlotKaro collects money online.

2. Customer payments

Customers do not make any payment to SlotKaro for booking a slot. Any charge for the salon / spa / clinic / restaurant service itself is paid by the customer directly to the venue at the time of service. SlotKaro does not process, hold or refund customer service payments, and this policy does not apply to them.

3. Free trial & billing cycle

• Where a free plan or trial is offered, no charge applies until the partner chooses a paid plan.
• Paid subscriptions are billed in advance for the selected period (e.g. monthly / quarterly / yearly as shown on the pricing page).
• Access to paid features remains active for the full period already paid for, even after cancellation.

4. Cancellation

• A partner may cancel their subscription at any time from the partner dashboard, or by writing to support@slotkaro.com.
• Cancellation stops future renewals. The current paid period continues until its end date.
• On expiry without renewal, the business listing and paid features are deactivated.

5. Refunds

Subscription fees are generally non-refundable once a billing period has started, because access to the platform is provided immediately for that period. However, we will issue a refund in these cases:

• Duplicate / double charge — if you were charged more than once for the same subscription period, the extra amount is refunded in full.
• Failed activation — if the payment succeeded but the subscription was not activated due to a technical error on our side and we cannot resolve it, the amount is refunded in full.
• Charged after cancellation — if a renewal was charged after you had already cancelled, that renewal is refunded in full.

Approved refunds are made to the original payment method and are typically credited within 5–7 business days, depending on your bank or payment provider.

6. How to request a refund

Email support@slotkaro.com (or call +91 92160 12721) from your registered account, with your business name, registered mobile number and the payment date/amount. We respond within 3 business days.

7. Contact