Terms & Conditions (Customer)

These Terms & Conditions ("Terms") are between SlotKaro Technologies Private Limited ("SlotKaro", "we", "us", "our") and you, the customer/end-user ("Customer", "you", "your"). They apply to your customer use of the SlotKaro website and customer app. Businesses using the SlotKaro Partner app or partner web panel are also subject to the separate Partner Terms.

1. Definitions

• Platform — slotkaro.com, the SlotKaro customer app, the SlotKaro Partner app, and their related customer, partner and admin web panels.
• Partner / Business — an independent salon, beauty business, spa or wellness business, clinic or diagnostics business, dining business, or other supported service business listed on the Platform.
• Booking — an appointment, consultation, service slot or table reservation requested by a Customer with a Partner through the Platform.
• Services — the beauty, wellness, clinic, diagnostics, dining or other services listed and provided by a Partner at its own premises.

2. Role of SlotKaro (Technology Platform)

SlotKaro is a technology platform that enables Customers to discover independent Partners and request Bookings. SlotKaro does not itself provide beauty, wellness, healthcare, diagnostics or dining Services. Services are provided by the selected Partner at the Partner's premises. The Partner is responsible for the Service it offers, including its description, price, availability, safety and delivery.

3. Eligibility & Account

• You must be at least 18 years of age and competent to contract under the Indian Contract Act, 1872. A minor may use the Platform only under the supervision and with the consent of a parent or legal guardian, who accepts these Terms on the minor's behalf.
• Registration/booking may require your mobile number, which is verified through a one-time password (OTP). You are responsible for keeping your account and OTP confidential.
• Email is optional at registration. If you add an email address, use the separate email verification action to verify ownership; saving an address alone does not verify it. Optional profile information, a profile photo and Saved Places are handled as described in the Privacy Policy.
• You agree to provide accurate, current and complete information and to keep it updated. You are responsible for all activity under your account.

4. Bookings

• A Booking is a request for an appointment, consultation, service slot or table reservation with a Partner. Confirmation is subject to the Partner's acceptance and availability.
• For bookings using service-start verification, the booking details show an OTP for you to present to the Partner at the premises. This is separate from your confidential login OTP. SlotKaro does not automatically track your journey or confirm arrival from background location.
• Slot timings, seat/capacity limits and any minimum advance-booking window are set by the Partner and/or the Platform and may change.
• SlotKaro does not guarantee the availability of any Partner, slot or Service, and a Booking may be declined or cancelled. A change of appointment time must be arranged with the Partner or support; the current Platform does not provide a general self-service reschedule action.
• Where enabled, booking chat connects you with the relevant Partner and reported content may be reviewed by authorized staff. Calling depends on platform availability and configuration. Do not share login/email OTPs, payment credentials or unnecessary medical or identity documents in chat.

5. Prices & Payments

• Prices for Services are set and displayed by the Partner. Applicable taxes and charges are payable as disclosed for the transaction. The Partner's GST Yes/No declaration records its reported registration status; it is not a government verification, tax exemption or guarantee of tax treatment. Partners and SlotKaro remain responsible for their respective obligations under applicable law.
• Each outlet has one locked payment mode. You will either pay cash at the venue, or pay online through SlotKaro's payment provider. An outlet does not offer both modes.
• The Partner cannot change the mode after registration. A later outlet change requires a separate privileged SlotKaro Admin action; existing bookings keep their recorded payment mode. The Cash at Venue flow does not request a Partner UPI ID, QR-code upload or payment screenshot. When the Partner marks the service completed, the completed booking becomes eligible for a rating.
• When you select Pay Online, Cashfree handles the payment page and payment-instrument entry. SlotKaro does not intentionally store your full card, bank-account or UPI authentication credentials. SlotKaro verifies the provider-reported payment status before recording the Booking as paid.
• Raise questions about the Partner's service price or bill with the Partner. Contact SlotKaro support for Platform checkout, payment-status or eligible refund issues. This allocation does not limit any responsibility or consumer right that cannot be excluded under applicable law.
• Any applicable service fee, convenience charge, final dining bill or discount will be shown before payment is requested. See the Refund & Cancellation Policy for paid-booking cancellation and refund handling.
• Clinic consultation fees and Diagnostic service/test prices follow the selected listing; Dining may use a reservation followed by a final bill and applicable discount. Platform offers and promo codes are managed by SlotKaro Admin and apply only when their eligibility, validity and usage limits are met. Returning from Cashfree or closing its payment page is not itself confirmation of a successful payment.
• Optional outlet offers: new offers require outlet-owner acceptance and SlotKaro Super Admin final approval. The selected visit's weekday/time row determines separate partner-funded and SlotKaro-funded percentages, both on the same eligible amount. Their sum is the customer discount, subject to the combined cap, minimum eligible bill, eligible services or doctor fees, exclusions and reservation limit. Caps and the online minimum reduce funding shares proportionally, with any rounding remainder allocated to the partner. Dining uses the eligible final bill. No offer is selected by default. The visit's rates and approval are saved with the booking and remain unchanged by later offer revisions. Booking acceptance, cancellation and refund rules are unchanged. Coupons cannot combine unless expressly allowed, and apply on the remaining amount. Online-only offers and any combined coupon must leave at least ₹1 payable online.

6. Cancellations, No-show & Refunds

• Self-cancellation is available for an eligible pending or accepted Booking before arrival has been recorded, with no recorded online payment or active online payment session. A completed, rejected or already-cancelled Booking cannot be cancelled again. If a payment is processing, wait for its verified result or contact support.
• Cash-at-venue payments are settled directly with the Partner and are subject to the Partner's applicable refund practice. A Booking already paid online is not automatically cancelled or refunded in the app; contact SlotKaro support so any eligible refund can be reviewed and handled under the Refund & Cancellation Policy and applicable law.
• Repeated cancellations or failure to arrive for confirmed Bookings ("no-shows") may result in restrictions on your account.

7. Your Obligations & Conduct

• Arrive at the Partner's premises on time for confirmed Bookings and conduct yourself lawfully and respectfully.
• Do not misuse the Platform, make fraudulent or speculative Bookings, impersonate others, or use another person's mobile number/OTP without authority.
• Do not use the Platform for any unlawful purpose or in violation of any applicable law, or upload any content that is unlawful, defamatory, obscene, or infringing (as described under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021).

8. Partner Services and Medical Bookings

Partners are independent businesses. Information on the Platform helps Customers discover a Partner and request a Booking; it is not a guarantee of a Service's quality, safety, suitability, availability or outcome. Questions or complaints about a Service should be raised with the Partner, and SlotKaro support may assist with Platform or Booking issues.

Clinic or diagnostics listings and Bookings are provided for scheduling convenience only. The SlotKaro customer app is not a medical device and does not diagnose, treat, cure or prevent any medical condition. SlotKaro does not provide medical advice or emergency care. Listing information is not a substitute for advice from a qualified healthcare professional. For an urgent medical concern, contact an appropriate healthcare or emergency service directly.

9. Reviews & User Content

• You may submit one rating/review for your own completed Booking and a genuine experience with the relevant Partner; completed Cash at Venue bookings are also eligible. A star rating may be included in the Partner's public aggregate rating, and a written review submitted through a supported channel may be displayed publicly.
• Content must be relevant and must not be threatening, hateful, sexually explicit, harassing, unlawful, defamatory, deceptive, spam, privacy-invasive, or infringe another person's rights. Do not include another person's personal information or unnecessary medical, identity or payment information.
• You grant SlotKaro permission to host, display and use submitted content to operate and promote the Platform. SlotKaro may reject, restrict or remove content that violates these Terms or applicable law. Concerns about content can be sent to support@slotkaro.com.

10. Intellectual Property

The Platform, including its name, logo, design, text, graphics and software, is owned by or licensed to SlotKaro and is protected under applicable intellectual property laws. You may not copy, modify, distribute or create derivative works without our prior written consent.

11. Privacy & Data Protection

We handle personal data such as account, location and Booking information as described in our Privacy Policy. Saved Places is your private saved-outlet list. Near me, distance estimates and directions use your selected area or a position requested with permission while using the feature; manual location search remains available. Distances are estimates, not a guarantee of travel time. The former automatic customer-arrival tracing flow is not active.

Customers can request account and associated-data deletion from the app's link to our public account-deletion page. This starts a support-reviewed request, not an instant in-app purge. Signing out or uninstalling does not submit that request. Necessary records may be retained as described in the Privacy Policy.

12. Limitation of Liability

The Platform is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, SlotKaro shall not be liable for any indirect, incidental, special or consequential loss, or for the acts, omissions or Services of any Partner. Notifications and reminders (including booking alerts) are provided on a best-effort basis and may be delayed or fail due to factors beyond our control. Nothing in these Terms excludes any liability that cannot be excluded under applicable Indian law, including the Consumer Protection Act, 2019.

13. Indemnity

You agree to indemnify and hold harmless SlotKaro, its directors, employees and agents from any claim, loss, liability or expense arising out of your breach of these Terms, your misuse of the Platform, or your violation of any law or third-party right.

14. Suspension & Termination

SlotKaro may suspend or terminate your access to the Platform if you breach these Terms, misuse the Platform, or engage in fraudulent or unlawful activity. You may stop using the Platform at any time and may request account deletion through slotkaro.com/delete-account.html. Some records may be retained only as described in the Privacy Policy.

15. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Subject to the Grievance Redressal mechanism below and any applicable consumer-protection forum, the courts at Jaipur, Rajasthan shall have jurisdiction over any dispute arising out of or in connection with these Terms.

16. General Provisions

• Force Majeure. SlotKaro shall not be liable for any failure or delay in performing its obligations where such failure or delay results from causes beyond its reasonable control, including acts of God, natural disasters, epidemics or pandemics, fire, floods, war, civil unrest, strikes, failure of telecommunications or internet networks, power outages, or governmental action.
• Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. SlotKaro may assign or transfer its rights and obligations to any affiliate or successor entity, including in connection with a merger, acquisition or sale of assets.
• Severability. If any provision of these Terms is held to be invalid, illegal or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.
• Waiver. No failure or delay by SlotKaro in exercising any right under these Terms shall operate as a waiver of that right, and no single or partial exercise of any right shall prevent any further exercise of it.
• Entire Agreement. These Terms, together with the Privacy Policy and any policies referenced herein, constitute the entire agreement between you and SlotKaro regarding the Platform and supersede all prior understandings or agreements, whether written or oral.
• Electronic Communications & Notices. You consent to receive communications from us electronically, including by SMS, email or on-Platform notices, and you agree that such electronic communications satisfy any legal requirement that a communication be in writing. Notices to SlotKaro must be sent to support@slotkaro.com.
• Dispute Resolution. The parties shall first attempt to resolve any dispute amicably through the Grievance Redressal mechanism below. Any dispute not so resolved shall be subject to the governing law and jurisdiction stated above; nothing in these Terms limits any rights you may have under the Consumer Protection Act, 2019.
• Survival. Provisions that by their nature are intended to survive termination — including Intellectual Property, Limitation of Liability, Indemnity, Data Protection and these General Provisions — shall survive termination of these Terms.

17. Grievance Redressal

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020, you can reach us for any grievance at:

18. Changes to these Terms

We may update these Terms from time to time. The updated Terms will be posted on the Platform with a revised effective date. Your continued use of the Platform after such changes constitutes acceptance of the updated Terms.

19. Contact Us

For any questions about these Terms, contact us at support@slotkaro.com.