Terms & Conditions (Customer)

These Terms & Conditions ("Terms") constitute a legally binding agreement between SlotKaro Technologies Private Limited ("SlotKaro", "we", "us", "our"), a company incorporated under the Companies Act, 2013, and you, the customer/end-user ("Customer", "you", "your") who uses the SlotKaro platform (website and any future mobile application) (the "Platform"). These Terms are an electronic record under the Information Technology Act, 2000 and the rules made thereunder, and do not require any physical or digital signature.

1. Definitions

• Platform — the SlotKaro website (slotkaro.com) and any future SlotKaro mobile application.
• Partner / Salon — an independent salon, spa, or grooming establishment listed on the Platform that provides Services.
• Booking — an appointment slot requested/confirmed by a Customer with a Partner through the Platform.
• Services — the salon, beauty, or grooming services listed and provided by a Partner at its own premises.

2. Role of SlotKaro (Technology Platform / Intermediary Only)

SlotKaro is a technology platform and an "intermediary" within the meaning of the Information Technology Act, 2000 that merely enables Customers to discover Partners and to request or confirm appointment slots. SlotKaro does not itself provide any salon, beauty or grooming service. All Services are provided solely by the independent Partner at the Partner's own premises. The actual contract for Services is between the Customer and the Partner. SlotKaro is not a party to that transaction and is not responsible for the quality, safety, timeliness, pricing or outcome of any Service.

3. Eligibility & Account

• You must be at least 18 years of age and competent to contract under the Indian Contract Act, 1872. A minor may use the Platform only under the supervision and with the consent of a parent or legal guardian, who accepts these Terms on the minor's behalf.
• Registration/booking may require your mobile number, which is verified through a one-time password (OTP). You are responsible for keeping your account and OTP confidential.
• You agree to provide accurate, current and complete information and to keep it updated. You are responsible for all activity under your account.

4. Bookings

• A Booking is a request for an appointment slot with a Partner. Confirmation is subject to the Partner's acceptance and slot availability.
• For certain bookings, an OTP may be shared with you which must be presented at the Partner's premises to start the Service.
• Slot timings, seat/capacity limits and any minimum advance-booking window are set by the Partner and/or the Platform and may change.
• SlotKaro does not guarantee the availability of any Partner, slot or Service, and a Booking may be declined, rescheduled or cancelled by the Partner.

5. Prices & Payments

• Prices for Services are set and displayed by the Partner. Applicable taxes (including GST, where charged by the Partner) are the responsibility of the Partner and are payable as indicated.
• At present, SlotKaro does not collect or process payments online. Payment for the Service is made by you directly to the Partner at the salon, by the mode you and the Partner agree to (for example, cash, UPI or card). The payment method you select on the Platform is only an indication of your preferred mode of payment at the salon.
• Any dispute regarding pricing, billing, taxes or the amount charged is a matter strictly between you and the Partner.
• SlotKaro reserves the right to introduce online payments, service fees or convenience charges in future, which will be clearly disclosed to you before they apply and governed by a separate Cancellation & Refund Policy.

6. Cancellations, No-show & Refunds

• You may cancel a Booking through the Platform before the appointment, subject to any cancellation window notified by the Partner or the Platform.
• Since SlotKaro does not currently collect payment online, no monetary refund arises through SlotKaro for a cancelled Booking. Any amount already paid to a Partner directly is subject to that Partner's own refund practice.
• Repeated cancellations or failure to arrive for confirmed Bookings ("no-shows") may result in restrictions on your account.
• If and when online payments are introduced, a separate Cancellation & Refund Policy will apply and will be made available on the Platform.

7. Your Obligations & Conduct

• Arrive at the Partner's premises on time for confirmed Bookings and conduct yourself lawfully and respectfully.
• Do not misuse the Platform, make fraudulent or speculative Bookings, impersonate others, or use another person's mobile number/OTP without authority.
• Do not use the Platform for any unlawful purpose or in violation of any applicable law, or upload any content that is unlawful, defamatory, obscene, or infringing (as described under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021).

8. Salon Services — Disclaimer

Partners are independent third parties. SlotKaro does not endorse, guarantee or assume responsibility for any Service performed by a Partner, including its quality, safety, hygiene, suitability, results, or any injury, allergic reaction, loss or damage arising from a Service. Any grievance regarding a Service must be raised primarily with the Partner. SlotKaro will, on a best-effort basis, provide reasonable support to help resolve such issues but is not liable for the Partner's acts or omissions.

9. Reviews & User Content

• You may post ratings and reviews of Partners. Reviews must be genuine, based on your own experience, and must not be false, defamatory, abusive, or infringing.
• You grant SlotKaro a non-exclusive, royalty-free, worldwide licence to host, display and use the content you submit for operating and promoting the Platform.
• SlotKaro may, at its discretion, moderate, remove or decline to publish content that violates these Terms or applicable law.

10. Intellectual Property

The Platform, including its name, logo, design, text, graphics and software, is owned by or licensed to SlotKaro and is protected under applicable intellectual property laws. You may not copy, modify, distribute or create derivative works without our prior written consent.

11. Privacy & Data Protection

We collect and process your personal data (such as your name, mobile number and booking details) in accordance with our Privacy Policy and the Digital Personal Data Protection Act, 2023. By using the Platform, you consent to such collection and processing for the purposes of providing and improving the Service. Please review our Privacy Policy for details of how your data is handled and your rights.

12. Limitation of Liability

The Platform is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, SlotKaro shall not be liable for any indirect, incidental, special or consequential loss, or for the acts, omissions or Services of any Partner. Notifications and reminders (including booking alerts) are provided on a best-effort basis and may be delayed or fail due to factors beyond our control. Nothing in these Terms excludes any liability that cannot be excluded under applicable Indian law, including the Consumer Protection Act, 2019.

13. Indemnity

You agree to indemnify and hold harmless SlotKaro, its directors, employees and agents from any claim, loss, liability or expense arising out of your breach of these Terms, your misuse of the Platform, or your violation of any law or third-party right.

14. Suspension & Termination

SlotKaro may suspend or terminate your access to the Platform, with or without notice, if you breach these Terms, misuse the Platform, or engage in fraudulent or unlawful activity. You may stop using the Platform at any time.

15. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Subject to the Grievance Redressal mechanism below and any applicable consumer-protection forum, the courts at Jaipur, Rajasthan shall have jurisdiction over any dispute arising out of or in connection with these Terms.

16. General Provisions

• Force Majeure. SlotKaro shall not be liable for any failure or delay in performing its obligations where such failure or delay results from causes beyond its reasonable control, including acts of God, natural disasters, epidemics or pandemics, fire, floods, war, civil unrest, strikes, failure of telecommunications or internet networks, power outages, or governmental action.
• Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. SlotKaro may assign or transfer its rights and obligations to any affiliate or successor entity, including in connection with a merger, acquisition or sale of assets.
• Severability. If any provision of these Terms is held to be invalid, illegal or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.
• Waiver. No failure or delay by SlotKaro in exercising any right under these Terms shall operate as a waiver of that right, and no single or partial exercise of any right shall prevent any further exercise of it.
• Entire Agreement. These Terms, together with the Privacy Policy and any policies referenced herein, constitute the entire agreement between you and SlotKaro regarding the Platform and supersede all prior understandings or agreements, whether written or oral.
• Electronic Communications & Notices. You consent to receive communications from us electronically, including by SMS, email or on-Platform notices, and you agree that such electronic communications satisfy any legal requirement that a communication be in writing. Notices to SlotKaro must be sent to support@slotkaro.com.
• Dispute Resolution. The parties shall first attempt to resolve any dispute amicably through the Grievance Redressal mechanism below. Any dispute not so resolved shall be subject to the governing law and jurisdiction stated above; nothing in these Terms limits any rights you may have under the Consumer Protection Act, 2019.
• Survival. Provisions that by their nature are intended to survive termination — including Intellectual Property, Limitation of Liability, Indemnity, Data Protection and these General Provisions — shall survive termination of these Terms.

17. Grievance Redressal

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020, you can reach us for any grievance at:

18. Changes to these Terms

We may update these Terms from time to time. The updated Terms will be posted on the Platform with a revised effective date. Your continued use of the Platform after such changes constitutes acceptance of the updated Terms.

19. Contact Us

For any questions about these Terms, contact us at support@slotkaro.com.